Reboot, shutdown & recovery

Remote power actions, and the options for recovering a misbehaving device.

This page covers power actions you can take remotely and the options for recovering a device that is not behaving as expected.

Reboot and shutdown

You can reboot or shut down a device remotely from the dashboard or with the cuttle command-line tool. These actions are carried over the device’s connection to the platform and require no inbound access to the device.

In the dashboard, open the device’s Device overview page, click the vertical triple dots next to the page title, and choose Reboot or Shutdown.

From the command line:

cuttle devices reboot projects/your-project/regions/us-west2/devices/pi03
cuttle devices shutdown projects/your-project/regions/us-west2/devices/pi03

Both commands warn you and wait for you to type yes, because workloads on the device — and anything depending on them — go down with it. Pass --force to skip the prompt in scripts.

A device that loses power or is reset returns to its configured state on next boot, because configuration and data are persistent and the system image is read-only.

Automatic recovery

The OS is designed to keep itself running unattended:

  • It restarts automatically after an unexpected fault rather than waiting at an error.
  • Workloads configured to run are brought back up after a reboot.
  • If a network configuration change does not produce a working connection, the device can fall back to known-good network settings — see connection fallback.

Recovery options

When a device needs hands-on recovery, the options in increasing order of impact:

OptionUse whenEffect on data
Remote rebootDevice is reachable but misbehavingNone
Roll back the OS versionA new OS version caused the problemNone
Reset the administrator passwordLocal login is lostNone
Recover an encrypted deviceAutomatic unlock is unavailableNone (with recovery passphrase)
Re-image the deviceDevice is unrecoverable or being repurposedErases configuration and data

See User accounts for password reset and Disk encryption for encrypted-device recovery.

When a device is offline

If a device is offline and unreachable through the platform, work through the troubleshooting playbooks — most often the cause is connectivity, time, or a network configuration change.